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Plumsail HelpDesk is a helpful tool which helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interface and simple set up, that’s it!


Supported Platforms
SharePoint 2013
SharePoint 2016
SharePoint Online
Office 365
Website UrlVisit Link Here
Company NamePlumsail
Twitter Account@plumsail_sp
Product / Service Page UrlVisit Link Here
Download/Trial or Contact Us LinkVisit Link Here
Benefit #1

Forms Designer is already built in you help desk. Create custom forms is as easy as ABC.

Benefit #2

Provide support everywhere with the help of special web-widget for external sites. Customers don’t need to leave your site anymore as they can submit tickets through the ticket submission form.

Benefit #3

Great abilities for customization. You can customize triggers, tickets views, templates, forms, reports, statuses and the way your HelpDesk looks like.

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  1. Gina Kleindorfer said on January 20, 2017 2:37 pm:

    I tried installing the trial product but it produced an error. Checked the KB for solution, I wasn’t the first to report the issue and it hadn’t received a response in over a week to two other trial users so I’m moving on to another product.

  2. Lily Babiy said on January 31, 2017 1:57 pm:

    Gina, we are really sorry for this issue. As we already mentioned in e-mail to you, bug has been fixed and we hope that you have succeed in installing Plumsail HelpDesk. Thank you for taking our attention to the problem.

  3. Post Knokke-Heist said on May 4, 2017 9:52 am:

    Hi

    I get this error during install

    11:50:24: Error occured during installation.
    Microsoft.SharePoint.Client.ServerException: Cannot open “/Helpdesk/HD/pages/Tickets search.aspx”: no such file or folder.
    at Plumsail.HelpDesk.Online.Provision.ClientContextExtensions.ExecuteQueryRetry(ClientRuntimeContext clientContext, Int32 retryCount, Int32 delay)
    at Plumsail.HelpDesk.Online.Provision.DeployModules.SearchDM.CreateNewNode()
    at Plumsail.HelpDesk.Online.Provision.DeployModules.SearchDM.ConfigureSearchNavigation()
    at Plumsail.HelpDesk.Online.Provision.DeployModules.SearchDM.DeployInternal(DeploymentResult deploymentResult)
    at Plumsail.HelpDesk.Online.Provision.DeployModules.BaseDM.Deploy(DeploymentResult deploymentResult)
    at Plumsail.HelpDesk.Online.Provision.Core.DeployManager.DeployModule(Type deployModuleType)
    at Plumsail.HelpDesk.Online.Provision.Core.DeployManager.Deploy()
    at Plumsail.HelpDesk.Online.Wizard.ViewModel.InstallProgressStepVM.b__23_0()

  4. Lilja said on May 10, 2017 10:33 am:

    Hi,

    Thank you for the bug report and for contacting us by email. I’m glad it has been resolved quickly via email. The installation has been completed successfully. Feel free to contact our support team (support@plumsail.com) with any additional questions.

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